This episode welcomes Robert Herr, widely recognized as the definition of a modern leader who has seen the world as a GM with Intercontinental Hotels with previous roles in Paris, Berlin, Prag, Beirut, Vienna to name just a few. He currently holds the position of General Manager at the Buergenstock Resort in Lucerne, one of the hottest recent openings in Switzerland (with a kick-ass view of the Vierwaldstättersee and the Alps!!) and already a multi-award winning property. Robert told us all about running the multi-facet property during a global pandemic and why he is hopeful that the return to normality might not be too far away. He also let us in on what it took to win over an event of the magnitude of the World Economic Forum (WEF), which will be moving to the Buergenstock Resort in 2021.
Enjoy the show!